Refund Policy

Refund Policy

At TIMIDIY, we are committed to ensuring your satisfaction with our patches and accessories. If you are not entirely satisfied with your purchase, we're here to help.

Returns

  • You have 30 days from the date of delivery to initiate a return.

  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.

  • Customized or personalized patches are non-refundable unless they arrive defective or damaged.

  • Before returning an item, please contact us at support@timidiy.com to obtain return confirmation. Returns without prior confirmation will not be accepted.

  • Return shipping costs are the responsibility of the customer. We do not accept cash on delivery (COD) returns.

Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original method of payment within 5-7 business days.

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.

Exchanges

  • We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at support@timidiy.com.

How to Initiate a Return

  1. Contact our support team at support@timidiy.com with your order number and reason for return.

  2. We will provide you with return confirmation and further instructions.

  3. Securely package your item and send it back to the address provided.

Late or Missing Refunds

  • If you haven’t received a refund within 7 business days, please check your bank account again.

  • Then contact your credit card company; it may take some time before your refund is officially posted.

  • If you’ve done all of this and still have not received your refund, contact us at support@timidiy.com.

Contact Us

If you have any questions about our Refund Policy, please contact us at support@timidiy.com. We are always happy to assist you!